FREQUENTLY ASKED QUESTIONS

I’ve already registered for the conference. What do I need to do to make sure I’m in?

You’re all set. You'll get an email from our team with information regarding next steps whether you are virtual or in-person. If you're unsure about your ticket level or to upgrade you can email support@ignitingsouls.com.

How do I get set up on the virtual platform prior to the event?

You will receive your log in information via email in the Fall a few weeks prior to the event. We will also have a practice session allowing you a time to get on the platform and set up your avatar prior to the event.

Will the virtual platform work on a mobile device?

For the conference, you will want to be on a computer or laptop. The virtual platform will work on a tablet, but is limited. And mobile is not recommended.

Will I need to have my camera on during table time? How should I be dressed?

Yes, this is your networking time. Dress however you feel best represents your brand. (Professional) Also consider your lighting and environment. This is your time to shine in a global networking platform. (kids and animals out of the room, decluttered professional space)

Are onsite and online tickets for ISC 2021 the same price?

Yes. ISC is an experiential event. Whether you attend onsite or online, we’re committed to creating the best possible event. To do so, we utilize skilled professionals, interactive technology, and conference swag. If you attend online, your conference gift box will be mailed to you.

When should I reserve my hotel room?

We are working with Hilton International to get you the best price possible. As soon as the room block is available we will send all attendees an email. If you were virtual and want to switch your ticket, you'll have the opportunity to do so. We will give you plenty of notice so you can plan air fare and other accommodations accordingly.

As an AAE author, if I choose the virtual option, will I still get to have my Red Carpet Session?

Yes, you will be able to submit your 90-second video in advance and have it featured on the Kary Oberbrunner Facebook page. You, along with hundreds of other authors, can direct friends and family to view your speech. Red Carpet Session speaking opportunities are designed for Author Academy Elite authors who are registered for ISC 2021, and only if, they have not spoken on a that particular book at a Red Carpet Session in the past.

Will we get to sell books in the ISC bookstore?

Yes! Your book and links to it via online bookstore(s) (example: Amazon, Barnes & Noble) will be featured on the ISC bookstore webpage. You'll receive details via email regarding submission requirements. This opportunity is available for all Author Academy Elite authors who are registered for ISC 2021. We take 0% of your profits.

What if I have a ticket but am unable to attend this life-changing event?

Please read our conference policies. If you still have questions, please email support@igntingsouls.com, and our team will be glad to answer your questions.

Will we have “table time”?

Yes! Table time is an attendee favorite, and our team has creatively designed a way to have an table time as part of the conference for both virtual and in-person attendees. Feel free to mix it up and pop into several groups just like the people in-person can move around the room the virtual attendees can double click any table that has open seats—social butterflies allowed. Remember, just like in-person, table time happens at varies points throughout the conference. From the virtual conference platform, you'll only be able to chat with your table when there is not a presenter on stage. Of course, the online chat feature will be available.

What if I am not good with technology, should I still attend the conference in-person or virtually?

Either way, our entire team is committed to helping you engage in this life-changing event. We don't want anyone to miss out. We will have a pre-conference training and a help desk dedicated to making sure you are all set for ISC 2021.

What is the schedule?

Please refer to the conference schedule page for the latest updates. Click here.

How can my family and friends watch the Author Elite Awards?

This part of the conference will be a public livestream on the Kary Oberbrunner Facebook page and will be available to everyone you want to invite. This is a great way to share the experience with your friends and family. If you're friends and family want to attend the Awards ceremony with you, please email support@ignitingsouls.com to discuss what type of ticket would work best for them.

If my friends or family want to attend the Igniting Souls Conference, do we each need a ticket?

Yes. Each person needs his or her own ticket in order to fully participate in the experience whether on the virtual platform or in-person. With the bonuses and special event packages they won't want to miss out. We issue a special login to each person who registers. As you can imagine, ISC 2021 requires significant time, resources, and people to operate. Please honor yourself, your fellow attendees, and our team by purchasing your own ticket. We encourage attendees to use their affiliate link and receive a commission when inviting others to the conference (see affiliate page for more details). If you would like to purchase tickets for five or more people please contact support@ignitingsouls.com for group pricing.

Will you mail my Author Elite Awards if I win and can't attend in-person?

Yes! It will give us great pleasure to do so! However, if you can attend in-person we'd love to present it to you on stage for the whole world to see.

What are the technical requirements needed to participate?

You’ll need an internet connection, a web browser (we recommend Google Chrome, Firefox, and Safari), and a smartphone, tablet, or computer.

Can I gather with other Igniters in person to view the conference?

Yes, some Igniting Souls Chapter Leaders are planning exciting fun for those in their respective areas who want to attend live and in small groups. You can participate in the event from the comfort of your own home or join with others in your local area. If you need more information regarding Igniting Souls Chapters available in your area, please visit this page or email support@ignitingsouls.com.

Please Note: Each person needs his or her own ticket in order to fully participate in the experience, with its bonuses and special event packages. We issue a special login and password to each person who registers. As you can imagine, ISC 2021 requires significant time, resources, and people to operate. Please honor yourself, your fellow attendees, and our team by purchasing your own ticket.

Who attends this event?

Attendees are a diversified group, from many different areas and occupations. Corporate executives, business owners, university leaders, writers, authors, coaches, entrepreneurs, ministry personnel, teachers, personal trainers, social media influencers, and public speakers are just a few examples.

Will the conference recordings be available after the conference ends?

While there is no guarantee recordings will be available. Our technical team will do it's best to make appropriate sessions available to paid ticket holders.

Can I still upgrade to VIP?

We get it. You want MORE. If you have a general ticket and don't want to miss out on any of the fun, value, and bonuses, please email support@ignitingsouls.com for the special upgrade link.

Will there be built-in breaks?

Yes. We will have an agenda that includes breaks and times for meals, similar to the live conference schedule.

If I am in a different timezone, will there be accommodations for me, so I can watch during local daylight hours?

Of course! We love our attendees from everywhere in the world. If you need to watch a session at a time that's more convenient during the conference, then we will make accommodations for you to do so.

What will the format be for Spark Day?

Spark Day is a conference favorite. Imagine a time intentionally dedicated to growing your business. This experience takes place in a select group format and provides you with clear action steps for increasing your influence, impact, and income. Expert speakers from a variety of backgrounds share their best practical tips, tools, and tactics designed for creating visible results.

What should I wear if I'm in-person?

Wear what you are comfortable in but is still professionally representing your brand. You will have an opportunity to meet a variety of people. We've seen business and writing collaborations form as a result of ISC. Dress for success.

What if my question is not answered here?

We get it. You want MORE. If you have a general ticket and don't want to miss out on any of the fun, value, and bonuses, please email support@ignitingsouls.com for the special upgrade link.