Frequently Asked Questions

What airport should I fly into?

The nearest airport is the John Glenn Columbus International Airport (CMH).  You may view their website by clicking here.

How far is the airport from Hilton Polaris Hotel and Conference Center?

The Hotel and Conference Center is approximately 20-30 minutes from the Columbus Airport. All Hilton Polaris hotel guests receive free shuttle transportation. Please contact them with your flight information prior to leaving so then can coordinate transporting you from the airport to the hotel.

Can I bring my spouse or a guest with me?

Of course! You may bring as many people as you like. Each participant will need their own ticket.

Do I have to stay at Hilton Polaris?

While it is not required, we STRONGLY recommend staying at the Hilton. All Igniting Souls Conference activities are happening there and if you stay elsewhere you will miss out on important events.

If I am driving, how do I get to the Hilton Polaris Hotel and Conference Center?

From the North:  Take Interstate 71 South to Gemini Place (Exit 121).  At the end of the exit, turn right onto Gemini Place.  Turn left onto Lyra Drive.  Polaris Hilton is on the left. The address is 8700 Lyra Drive, Columbus, OH 43240.

From the South:  Take Interstate 71 North to Polaris Parkway (Exit 121).  At the end of the exit, turn left onto Polaris Parkway.  After crossing Interstate 71, turn right onto Lyra Drive. Polaris Hilton is on the right. The address is 8700 Lyra Drive, Columbus, OH  43240.

From the East:  Take Interstate 270 West to Interstate 71 North. Take Interstate 71 North to Polaris Parkway (Exit 121).  At the end of the exit, turn left onto Polaris Parkway.  After crossing Interstate 71, turn right onto Lyra Drive. Polaris Hilton is on the right. The address is 8700 Lyra Drive, Columbus, OH  43240.

From the West:  Take Interstate 270 East to Interstate 71 North. Take Interstate 71 North to Polaris Parkway (Exit 121).  At the end of the exit, turn left onto Polaris Parkway.  After crossing Interstate 71, turn right onto Lyra Drive. Polaris Hilton is on the right. The address is 8700 Lyra Drive, Columbus, OH  43240.

What time should I book my flight to arrive at the airport?

Regular Ticket holders should arrive by Friday afternoon (October 26th) for the Red Carpet Sessions which begin at 2:30 PM. Our VIP Ticket holders should arrive on Thursday afternoon (October 25th). Our VIP Opening Party begins at 7 PM. The Igniting Souls Conference is jam-packed with content and community. Make sure you don't miss anything.

When should I book my flight to depart?

Return trips should be scheduled for Monday, October 28th. Sunday is a full day, with speakers sharing valuable content. If you fly out on Sunday night YOU WILL MISS IMPORTANT CONTENT.

What if I have to cancel because of an unexpected scheduling conflict?

CANCELLATION/REFUND POLICY: Should you need to cancel for any reason, 45 days or more before the event, you will receive a credit on your account to use towards another Igniting Souls event. Credits must be used within 12 months from the date the credit is issued. No refunds or credits will be given for cancellations received less than 45 days before the event. You may transfer your registration to another person up to 30 days before the event. To request a credit or to transfer your registration to another person, please send an email to our Support Team. (Business Academy Elite 2017 students must use their Igniting Souls Conference ticket in 2018.)

What should I wear to the conference?

Wear what you are comfortable in. Many attendees dress business causal. Others wear jeans. Some wear suits. We want you to be comfortable with your own style.

What if I have dietary needs?

At registration, we provide Standard, Vegetarian, and Gluten free meal options. Please contact our Support Team if your diet includes something beyond those 3 choices.

What kind of people attend this event?

We have attendees from all walks of life; corporate executives, business owners, university leaders, ministry personnel, teachers, personal trainers, and public speakers are just some examples.

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